Privacy Policy
At House of Shahana, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect: We may collect the following types of information:
a) Personal Information: When you place an order, contact us, or sign up for updates, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment gateways)
b) Non-Personal Information: We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
This information helps us improve your shopping experience.
2. How We Use Your Information: We use your information to:
- Process and deliver orders
- Communicate order updates, queries, or support requests
- Improve our website, products, and services
- Send promotional emails or updates (only if you opt in)
- Prevent fraud and ensure secure transactions
3. Sharing of Information: We do not sell or rent your personal information.
Your information may be shared only with:
- Trusted third-party service providers (payment gateways, shipping partners, website hosting services)
- Legal authorities, if required by law
All third parties are obligated to keep your information secure and confidential.
4. Payment Security: All payments are processed through secure, PCI-compliant third-party payment gateways.
House of Shahana does not store or have access to your card or banking details.
5. Cookies: Our website may use cookies to:
- Enhance user experience
- Remember preferences
- Analyze website traffic
You can choose to disable cookies through your browser settings, though some features may not function properly.
6. Data Protection & Security: We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights: You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.